Date First Name Last Name Company Title Address City State/Province Postal Code Sales Office Account No Does your company have a Supplier Quality and Delivery Report that can be provided to your Future Electronics Sales contact? Would you like a Future Electronics representative to contact you regarding this survey? Comments or Suggestions for Improvement: Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Important: Please be sure to use the SUBMIT button at the bottom of this form to allow automatic transmission and entry of your scores and feedback. Thanks for your feedback. Future Electronics Performance Future Electronics Performance Vs. Other Distributors QEF 267W Rev 7 3/19/08 FUTURE ELECTRONICS CUSTOMER SATISFACTION SURVEY Future Electronics is committed to providing our Customers with Quality Products, Quality Service, and Quality Inventory Management Programs. Please take a moment to help us understand how well we are serving your needs by completing our Customer Satisfaction Survey. The information which you provide will help us to continue to improve our performance to you. Jay Smith Excellent Good Fair Poor N/A Quality of Products Excellent Good Fair Poor N/A On Time Delivery Excellent Good Fair Poor N/A Service Excellent Good Fair Poor N/A Quoting Process Excellent Good Fair Poor N/A EDI Service Excellent Good Fair Poor N/A Technical Data Excellent Good Fair Poor N/A Design Support Excellent Good Fair Poor N/A Inventory Availability Excellent Good Fair Poor N/A Inventory Management Programs Excellent Good Fair Poor N/A Ordering Process Excellent Good Fair Poor N/A Return Process Excellent Good Fair Poor N/A Product Packaging Excellent Good Fair Poor N/A Product Change Notification (PCN) Program Excellent Good Fair Poor N/A Overall Performance Value Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Best Performance Better than Competitors Same as Competitors Less than Competitors N/A Automotive Contract Manufacturing Aerospace Military Medical Telecom OEM Other Industry Director Worldwide Quality and Environmental Management Systems